£57.99 a month from month 25. Products & Services. ... Get flexible BT TV with superfast fibre broadband. Payment by Direct Debit. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). on For new Fibre 100 customers that sign up for 24 months. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Before we can accept your request you’ll have to pass credit checks. Subject to availability, minimum line speed and computer specification. TalkTalk provided recordable  TV box and TalkTalk TV subscription required. Offer is non-transferable. Mobile network coverage required. One-minute minimum call charge. BT Halo Broadband benefits BT Mobile operates as a MVNO using the EE network. £50 discount does not apply to Apple iPhone purchases. You must not attempt to share, edit or adapt the content made available to you. This doesn’t include any changes as a result of annual percentage increase in the Consumer Price Index (CPI) rate of inflation plus 3.9%. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Available on selected enabled BT Mobile handset plans and iPhone 5S and above. 500 Minutes: 30 day minimum term. For new Broadband Unlimited customers that sign up for 24 months. In all my life, I've never had such a frustrating experience as trying to talk to BT about this over the last couple of months. BT doesn't support activities that infringe the copyrights of the holder. NOW TV Entertainment Pass has a retail value of £9.99 per month, NOW TV Sky Cinema Pass has a retail value of £11.99 per month. Payment by Direct Debit. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call. Re: Can anyone explain the Fibre Home Phone Service?? Calls to 0845 and 0870 numbers are included with our 500 Minutes and Unlimited Minutes calling plan. If you are on a low income and receiving state benefits you may be eligible for BT Basic, our subsidised social telephony scheme. Fair use policy: all calls made after 600 minutes in a month will be charged at 6p a minute with a 23.29p call set-up fee. Content is variable and may be withdrawn at any time. Payment by Direct Debit. NOW TV Entertainment Pass has a retail value of £9.99 per month. Wi-Fi connection required. Subject to availability, minimum line speed and computer specification. A 12-month minimum term applies for new line rental contracts. All calls or texts charged as per your BT Mobile plan. For the home For business and public sector For global business Coronavirus Your business type: Channel Selector. BT Reward Card is available to new and existing BT Mobile customers ordering the service through bt.com, excluding BT employees. BT Virus Protect works on compatible PC/MACs. You can only access BT Sport in the UK. BT Cloud: You need to activate the service yourself. If the kit is not returned, you may be liable for a charge. Terms apply. BT Cloud: You need to activate the service yourself. Please check with your supplier. Fastest 4G speed: 4G speeds vary by location, coverage and demand. BT Full Fibre - the best full fibre broadband deal BT currently offers three different full fibre packages, though we're focusing on just two here as they feature an introductory discount of £240. One minute minimum call charge. Compatible device required to stream content –see www.britbox.co.uk/help. If your BT Business Broadband service fails, BT will automatically restore your broadband service through our 4G Assure service. You need to activate the service yourself. New 24-month BT Broadband and BT TV contracts required. I've seen that Fibre will be available in my area soon. Fair use policy (calls over 600 minutes a month will be charged from 6p a minute) and Terms and Conditions apply. BT Cloud: You need to activate the service yourself. One-minute minimum call charge. See www.netflix.com/TermsOfUse for details. To block nuisance calls you need the Caller Display service to be active on your account. Subject to availability, minimum line speed and computer specification. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. It's important to stay connected with your cable phone company until we activate your new BT phone line. BT Cloud: You need to activate the service yourself. 24 month minimum term. To verify e-mail fibre@bt.com. Fibre speeds. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. on Terms apply. Also included when you opt in are: BT Privacy Caller Display, Anonymous Call Reject, and Free 1471 call return. Speeds vary by location, coverage and demand. Pre-order terms apply, see bt.com/mobile. You will be responsible for reconnecting any existing devices or equipment you may have. Bills & Packages; Sign In Forum Help. For most households, upgrading to Digital Voice will have no impact on how you use your phone today. BT Virus Protect works on compatible PC/MACs. Price from month 13 currently £52.99 a month. See our tariff guide for details of all our standard prices. BT broadband homes (excludes business). These add-ons run on a 30 day rolling contract until you cancel them. BT is the UK's leading provider of business broadband and business phone services. The BT Sport App works on iPhone and iPad (iOS 8 and above), selected Android devices with OS 4.3 and selected Windows 10 devices. 4G speeds vary by location, coverage and demand. You'll need to activate and download this service, it may not work with some computer or mobile systems. BT Cloud: You need to activate the service yourself. Check coverage at bt.com/mobile/coverage-checker before buying. Prices and BT Sport content subject to change at any time. You can have a maximum of one for minutes and one for data at any one time. New 24-month BT Broadband and BT TV contracts required. £22.20 a month. Payment by Direct Debit. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. To verify e-mail fibre@bt.com. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). BT Cloud: You need to activate the service yourself. 6. BT Sport: For UK residential customers. Faults reported after 9pm Monday to Saturday, or anytime on Sundays or on public or bank holidays, will be treated as if you reported the fault at 8am on the next working day. You can change your TV package every month (excludes Classic Entertainment). Fastest 4G speed: your actual speed will depend on factors such as your mobile coverage, demand and location. I phoned BT again and they said that I needed to ask the Developer to activate all the BT points (as they arranged installment) which I've done. BT Sport HD- BT Sport HD service requires HD ready TV & cabling; Sky customers need a black Sky box. Do I have a fault? Just enter your postcode on the 'Start your order' page once you've chosen your package. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Includes a BT Home Hub (unless BT has already provided you with one). Ireland is the Republic of Ireland. Terms apply. Available to new customers and existing BT Mobile SIM-Only or Family SIM customers. The modem has 2 ports (TEL1 and TEL2) which I believe are for a phone to connect to to work over the fibre line. Dedicated UK and Ireland-based Support: we may route your call outside the UK and Ireland under certain circumstances. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Full HD & Dolby 5.1 on selected content only. Terms apply. BT Virus Protect works on compatible PC/MACs. 30 day minimum term. BT Sport monthly pass £25 a month. You may cancel your agreement for the service and order for equipment within 14 days from your service start date (or the day you receive your order confirmation or your equipment is delivered, if this is later). If you exceed your 500 Minute calling plan allowance two months in a row we’ll move you onto our Unlimited Minutes plan. Calls on Fibre Home Phone are charged just like normal calls. * based on 5x McAfee True Key licenses and BT Virus Protect. Price from month 10 currently £35.99 a month. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. BT Sport App: New 24-month BT Broadband contract required. A 10m cable will be provided. £47.99 a month from month 25. Some existing BT Broadband customers may need to re-contract to get 50GB. BT doesn't support activities that infringe the copyrights of the holder. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. We’ll start charging you for your BT Mobile service in the normal way from the day after we’ve dispatched your new device to you and your minimum term will start from that date too, If you’re a new BT Mobile customer or an existing BT mobile SIM only customer, and we are out of stock of the device you want to order, you can apply to back-order selected mobile handsets. 15GB SIM – Monthly price £15 a month for BT Broadband customers; £20 a month for non-BT Broadband customers. Price from month 25 currently £39.99  a month. This will provide a provisional check of your ability to receive reliable Broadband services. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. 2) The offer should appear immediately after you launch the Apple TV app. Terms apply. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check. Find out more about international call costs. How long will it take for BT to unlock my device? 0800 numbers and calls to voicemail included. You're not unable to unlock within the first 6 months of your contract. Available on selected enabled BT Mobile handset plans and iPhone 6 and above. Maybe if I get through to the right team I'll have more luck... on These include our Limited Minutes plan, which gives you 700 minutes to call UK mobile and landline numbers. UK only. Mastercard® is a registered trademark of Mastercard International Inc. Blackhawk Network (UK) Ltd’s company registration number is 05802971 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD. Payment by Direct Debit. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. 0800 numbers and calls to voicemail included. Any unused allowance won't carry over when your billing month ends. Compatible line required otherwise £49.99 connection charge may apply. PromptCare operates between 8am and 6pm on weekdays and Saturdays. Subject to availability, minimum line speed and computer specification. BT Virus Protect works on compatible PC/MACs. Applies for the duration of your fault only. Package includes BT line rental and unlimited calls to UK* landlines for up to an hour. Our home phones keep you connected to those who matter most with brilliant features like nuisance call blocking, answer machines and the ability to sync with your smartphone via Bluetooth. A helpful answer but as this thread is three years old the OP might not reply but hopefully he has his problem resolved by now. Compatible line required otherwise £49.99 connection charge may apply. If you decide to cancel within this period, you will have to pay for the services you have used and any connection charges that may apply. BT Mobile mostly serves professional clients.