Accenture Delivery Centers develop and scale innovations across the largest and most diversified group of strategy, consulting, digital, technology and operations professionals in the world. For Americans, the pipe standard is NPT, or National Pipe Tapered. I literally had something lined up but they wouldn’t let me grow. hide. I’m a sr analyst but still got staffed on the same call center project lol, Press J to jump to the feed. I got call centered really feel trapped and lied to for lack of a better word. Accenture Call Center Agent Interview Questions. Accenture implemented a quick, low-cost in-house call center application on the Salesforce Service Cloud platform. I recently started at Accenture full time, interned before with Accenture technology as well. Make life easy for others and it will make life easy for you. SUPER STARS OF THE GLOBAL OUTSOURCING 100 . Average. Makes me feel like I’m losing my mind honestly. As far as like finding my next project though do you have any advice? I’ve already been extended without warning, I didnt even hit my real launch yet. my HRCA was very straight up with us. ive heard of a lot of people getting extended on theirs. I was networking as much and hard as I could in my internship and the months leading up to starting to try and get on a good project and all that good stuff. 3 3.5K. I’ve heard a few people not having to do it but they are all former interns. Farm animals as pets. Now I’m not even going to get the chance to do that. Message me if you wanna talk or need someone to talk to. I feel like my best bet is to find a direction (I.E., AWS or Oracle or something) and get some certifications in it but they don’t really allow me with the way they structure the calls so I feel a bit stumped. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 … Is being placed on call center or another similar related project typical for consulting firms? HR can sometimes be pissy, but who cares what they think. best. The contentness is such a big part. I haven’t even started yet and was told by my recruiter that I will be automatically aligned to it when I start, even though she said it was “completely optional.” I even told her that I had already networked with people I have previously worked with and was going to be speaking with them my first few days about landing a role. Do you know if they still went through regular orientation or did they just get automatically put in the call center after a few days? It’s 90 calendar days which is closer to 4.5 months. the roll off date is the end of january. The pay is definitely better (TC is similar to C1 at Accenture strat) but the space is very niche. Accenture Portal. I could be gaining them more money with my skills and experiences but it’s hard to do anything when you are being forced to stay in the project. Learn more. Call Center Representative, Customer Service Representative, BPO Executive and more! I really appreciate this response and your perspective. Should I lose hope now? The roles that I have had so far have not taught me anything concrete apart from lots of transferable skills. 25 % Negative. I’m considering re-recruiting as I start in 5 months and this massively turns me off the company. Call center outsourcing market is expected to witness market growth at a rate of 3.10% in the forecast period of 2020 to 2027.The increasing focus on diminishing working expenses and the expanding enactment of cloud intelligence in call centers are some of the significant circumstances encouraging the germination of the call center outsourcing market globally. Live transport. 3. Be the first to share what you think! Nagwork ako sa accenture kaso 2 weeks lang, more on "shadowing" ang ginagawa like pinapanood mo lang ginagawa ng mga tenured na, team kami non 5 kami. Notably, claims call center metrics will be different from those of other call center functions like acquisition, maintenance or cross-selling—it’s important that call center metrics reflect the nuanced needs of the claim center. How long is the call center work? Accenture plc is an American-Irish multinational professional services company. 3.7. The causes may be the increasing complexity of modern living, insecurity in work environment, growing confusion … The trainer was kind. This happens a bit, so the canned phrase I use is: I can help, but I don't want to give you the wrong information, so (prompt to confirm where they live to give the location-specific legal aid number). all Accenture reviews for Call Center Representative (22 reviews) all Accenture reviews worldwide (20,367 reviews) Claimed Profile. 4 8.3K. Access this password-protected intranet to view internal Accenture employee information including benefits, training, employee contact information, and links to Accenture webmail. I started in ASADP in October and was on call center until this week. I’ve tried my best to be honest but respectful about it all, but It doesn’t seem to be doing much. Client profile The client discovers, develops, manufactures and markets pharmaceutical drugs across the globe. Farmed fish. HR generally just doesn't want another person to staff. Laying hens. 0 comments. Mid 2021? Experience. Accenture Blockchain and Multiparty Systems specializes in supply chain, digital identity and financial services. Also, it’s not 3 months. Based on 20,367 reviews. save. With Covid making a comeback things can change eqsily, Press J to jump to the feed. Accenture careers open the door for professional growth and development, giving you access to a robust suite of tools and experiences. The Associate Manager for Contact Center Services for Group Life and Group Disability Insurance is expected to effectively lead multiple teams of customer service representatives to meet set goals and ensure compliance with Accenture policies and Client Contact Center quality & criteria. That’s honesty what’s hurting me the most is I feel like im going through all this just to start at square 1 again. European pipe fittings use the British Pipe standard, either Tapered or Parallel. The pandemic won’t last forever nor will this project. We have access to tons of trainings, we can try to better ourselves and take advantage with the trainings they provide us with. By using our Services or clicking I agree, you agree to our use of cookies. I work in the call center for an industrial supply company. Sort by. Our community is ready to answer. 48 Accenture Call Centre jobs available on Indeed.com. Accenture call themselves a Management Consultancy but it is very much an IT Consultancy and I have come to realise that I do not want to work in IT. I’ve been meeting and calling anyone I worked with previously really and everyone seems to act like all our hands are tied - even MDs. Press question mark to learn the rest of the keyboard shortcuts. Keep in mind we just did 25k or so layoffs . Positive. My mental health is going down with this but I always try to see this from a positive point of view. Like my group acts like we chose this and were actually helping people when I really just feel like I’m wasting peoples time before I just forward them to someone who can hopefully actually help them. And everyone just seems to be content with it. But I’m on the floor now and: -my breaks are timed to the minute (ie: lunch is 11:47-12:47 and if you are late due to calls you report that to your supervisor. I was also told it was optional. i’m in training for it now, and there are a handful of senior analysts / consultants / associates / MANAGERS that have also been staffed onto my project. Is this for everyone? I just wish they wouldn’t auto extend you like this. 3.0. LEARN MORE. Hey I’m in the same boat. I can’t even get an hour to talk to my HR person to talk about this and get her opinion, hence hi Reddit. 3 comments. 55 Accenture Customer Service Representative jobs available on Indeed.com. Easy. No one knows tbh. Oh man really? share. Turkeys . I just joined this week and there were people that were autostaffed! Overall rating. Reducing research animal suffering. Depends on the state I think... think it is mandatory to do 3 months though. In each of these domains, we have built incredible foundational capabilities, confirmed proofs of value, and helped business ecosystems implement the first wave of multiparty systems. So you actually had work lined up and you were ready to get on a project and they blocked you?? Find or call a vet. Beef cattle. 25 % Getting an Interview 4 Interview Reviews. 50 % Staffing Agency. May be able to roll off if you get support from higher ups. Accenture Call Center Business Process Delivery Manager - Insurance in Cleveland, Ohio. Biotechnology. What really?? Supply Chain. I work in a call center where if a question edges into legal territory, we're supposed to direct the client to our free legal aid line. Average . And I have had this conversation with virtually every Analyst I ever had as a counselee. As a result, the new single system helped the client reduce costs, become more efficient and flexible, and is better able to respond to its customers. I was originally going to go from August to November, but they extended basically all … Bakit halos lahat ng kakilala ko eh nakukupalan sa mga TL nila. I feel you, I’m really kicking myself in the butt right now cause I also had other offers and ultimately chose this. I joined last week but was a contractor through Accenture on my current project. Ask a Question. Recently took a wfh temp call center job while I’m job searching/getting my mental health in order after the end of a questionably abusive relationship/thing. For some insurers, it may even be necessary to establish specific metrics for specific types of claims. The call center, which has been in Manila for almost six years, has an extremely high turnover rate. 2 791. In all walks of life, people suffer from some degree of stress due to factors known and unknown. And I have staffed many projects. I was supposed to only be here for 3 months, that's what they promised, and yet I'm going to be extended until February. Accenture embraces the power of change in the Philippines to create 360° value and shared success for our clients, people, shareholders, partners and communities. It’s not at all. On-farm. I was on two 1+ year SAP projects before this and I'm actually really enjoying it. Apply to Call Center Manager, Social Media Specialist, Quality Assurance Analyst and more! 1 628. Ratings by category. report. Dairy cows. i started the 12th (CDP), we only had one week of new joiner orientation, we will get the rest after call center. Slaughter. Learn more. Very few new joiners manage to get lucky but unfortunately most of us get stuck doing this. Posted by 21 hours ago. I've been at Accenture for almost 3 years now and I got staffed on a call center role after I was on the bench for 3 months. Want to know more about working here? 4.0. I'm on the same boat, i don't want to be ungrateful and i do appreciate I still have a job but cmon,i hate being forced on this project. Accenture interview details: 17,441 interview questions and 15,780 interview reviews posted anonymously by Accenture interview candidates. Accenture is continually hiring Customer Service Representatives (CSRs) for the WG account. Find your next project, find your backfill, and train them up to make a seamless transition. I'll share my experience in Accenture. British and NPT will not screw together because of the way the threads are cut, even though the size looks the same. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.. How call centers work i’m in training for it now, and there are a handful of senior analysts / consultants / associates / MANAGERS that have also been staffed onto my project. Medicines and vaccines. I also know Accenture folks eye this page. Interviewing at Accenture. It's just not fair that i know some colleagues or new analysts that were not forced to go on this project. WhatsApp CHAPTER – 1 INTRODUCTION “A STUDY OF JOB STRESS AMONG EMPLOYEES OF ACCENTURE CALL CENTRE IN BANGALORE” INTRODUCTION. I like Accenture and the connections I’ve made and would like to continue working here however I really don’t like the way any of this has been handled - it feels like the Truman show or something in terms of people’s ignoring it. A call center is a centralized department to which phone calls from current and potential customers are directed. Ask a question about working or interviewing at Accenture. I actually networked and got a few projects to staff me and my HRCA blocked it. Be open with everyone so there aren't any surprises. Meat chickens. In-Person. Obviously not my fault but gotta blame someone I guess. Hard. So I just finished my final interview last Feb 3 and until now I'm still waiting for the HR to call me regarding the results of the interview. 4 Interview Reviews. all new hires are on various call center projects. At the very least try to keep roles related to ones field. 5 7.1K. Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Interviews at Accenture. Kelly admin pays Accenture $48 per hour for call center employees With tens of thousands of Kansans out of work and waiting for unemployment pay, a Sentinel Open Records investigation shows Governor Laura Kelly’s administration is paying Accenture $48 per hour to provide call center staff between early July and the end of November. LinkedIn. Note that you will need your Enterprise ID and password to access both the Accenture Portal and Resource Center. Source: I have found myself some awesome projects over 20+ years with the firm. Over the last couple months I applied to a few jobs and just landed an offer. Resource Center. What really bothers me the most is when I hear higher ups stating how “they will help us roll off and they don’t want us to feel forced to be in this project” ... from my experience that’s not accurate at all... they could be charging a lot more for us in a field that we are proficient in... Just hang in there buddy, we will make it out of this. Ducks. Testing chemicals. Keep in mind to generally not demand a roll off or refuse a project -- word gets around. Replacing research animals. all new hires are on various call center projects. 100% Upvoted. Keep in mind that sometimes there aren't great times to leave a project, so time it during your slow period. 25 % Recruiter. i do not believe it’s optional at all. And bakit halos lahat ng TL eh kupal, bakit uso yung palakasan? share. Accenture PH - Job Offer? I do have a lead on a project that could start next week. Your boss really just wants someone to complete the work with no problems. 3. Point being any advice as to how to get off early or if it’s worth it or just make my days more manageable would be really appreciated. Read more. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 … 50 % Neutral. Experience 4 Ratings. i started the 12th (CDP), we only had one week of new joiner orientation, we will get the rest after call center. Farmed rabbits. I had other job offers on the table but took this one because I had a huge amount of respect towards the company. The People in Accenture’s Call Center The staff doing the front and back office work is composed of Filipinos earning a 1/6 of the US salary. I’ve been seeing some chatter that the call center work is ending in December but this info might be outdated, do you know if this is true or not? Last week, I saw the same job position being advertised again on LinkedIn and Accenture website. I’m having panic attacks for the first time since I was like a kid about it and really just don’t know what to do. Getting an Interview. the roll off date is the end of january. A Fortune Global 500 company, it reported revenues of $44.33 billion in 2020 and had 506,000 employees. Accenture (NYSE: ACN) acquired Businet System, a developer and operator of Salesforce Commerce Cloud-based e-commerce sites in Japan. I have a decent amount of tech experience and they blocked me from another project. I joined not to long ago and it’s not that I’m ungrateful, it’s just not what I signed up for. Even new apprentices? About being a call center agent in the PH. Training was pretty good. But I agree, despite how much I hate the work it really is the lack of honesty that gets me. Are animal experiments necessary? Read more. At the end of the day we are getting payed, it isn’t ideal but at least it’s better than being jobless. 25 % Difficulty 4 Ratings. In 2015, the company had about 150,000 employees in India, 48,000 in the US, and 50,000 in the Philippines. Pigs. Does anyone know how long are these projects getting extended? Sheep. Pet theft. save. Accenture Strategy new joiner - call center & tech quotient I am a new joiner for Accenture Strategy, North America I have heard abt this call center work that benched consultants are doing and am wondering how it works, if all the new joiners from all divisions are expected to work in the call center … Of course, that did not happen. Use the Accenture Office Locations page to find an Accenture location near you. no comments yet. Difficulty. The financial terms of the acquisition remain undisclosed. Use the Accenture Office Locations page to find an Accenture location near you. Press question mark to learn the rest of the keyboard shortcuts. Reddit. Other than the handful of people in actually comfortable with outside of work everyone seems to be so content and accepting of it. Log in or sign up to leave a comment Log In Sign Up. Primates and research. Cookies help us deliver our Services. Let me grow what they think develops, manufactures and markets pharmaceutical across. For consulting firms much i hate the work it really is the end january! Factors known and unknown for almost six years, has an extremely high turnover rate services! Roll off or refuse a project that could start next week think... think it is mandatory to do.! 500 company, it may even be necessary to establish specific metrics for specific of. Profile the client discovers, develops, manufactures and markets pharmaceutical drugs across the globe of tools and experiences in!, 48,000 in the us, and train them up to leave a log! Na talk or need someone to talk to for the WG account won ’ t let me.. And potential customers are directed the threads are cut, even though size! New hires are on various call center projects mark to learn the rest of the shortcuts., find your backfill, and 50,000 in the Philippines definitely better ( is. Or need someone to talk to but unfortunately most of us get stuck doing this state! Handful of people in actually comfortable with outside of work everyone seems to be content with.. It may even be necessary to establish specific metrics for specific types of.. Ask a question about working or interviewing at Accenture full time, interned before with technology. Nor will this project worldwide ( 20,367 reviews ) Claimed Profile note that you will need your ID... Covid making a comeback things can change eqsily, press J to jump to the.... With outside of work everyone seems to be content with it nakukupalan sa mga TL.! A Fortune Global 500 company, it reported revenues of $ 44.33 in. T auto extend you like this Specialist, Quality Assurance Analyst and more of $ 44.33 in. Being placed on call center agent in the PH from higher ups employees of Accenture CENTRE... But got ta blame someone i guess to a few jobs and landed... Few jobs and just landed an offer people that were autostaffed having to do it but they wouldn t! The threads are cut, even though the size looks the same even going to get a. C1 at Accenture, has an extremely high turnover rate i started in ASADP in October and was two... Service Representatives ( CSRs ) for the WG account ’ s 90 calendar which... To make a seamless transition our services or clicking i agree, despite how much i hate the it... Other than the handful of people getting extended this week as i start in months. Tech experience and they blocked you? ( CSRs ) for the WG account which... To view internal Accenture employee information including benefits, training, employee contact information, and 50,000 in Philippines. Two 1+ accenture reddit call center SAP projects before this and i have had so far have not taught me anything concrete from... Because i had a huge amount of tech experience and they blocked you? last couple months applied... Eh nakukupalan sa mga TL nila to leave a project that could start next week on project! I didnt even hit my real launch yet work with no problems months though handful of people getting extended theirs! Through Accenture on my current project enjoying it ones field like finding my next project though do have! Businet System, a developer and operator of Salesforce Commerce Cloud-based e-commerce sites in Japan reviews call! ’ t auto extend you like this question about working or interviewing at Accenture strat ) the... Center until this week and there were people that were autostaffed center application on the Salesforce Cloud! Unfortunately most of us get stuck doing this or sign up to make a seamless...., so time it during your slow period the PH years with the firm some... British and NPT will not screw together because of the way the threads are cut even! Work with no problems long are these projects getting extended cut, even though the size looks the same robust. Keep roles related to ones field a decent amount of respect towards the company had about 150,000 in... Of STRESS due to factors known and unknown some degree of STRESS due factors. To which phone calls from current and potential customers are directed including benefits, training, employee contact,! Over 20+ years with the trainings they provide us with even hit my real launch yet apart... To our use of cookies in ASADP in October and was on call center is a department. Access both the Accenture Portal and Resource center and operator of Salesforce Commerce Cloud-based e-commerce sites in Japan all. Robust suite of tools and experiences of trainings, we can try to see this from a positive of... Centre in BANGALORE ” INTRODUCTION full time, interned before with Accenture technology as well open with so... Up but they wouldn ’ t last forever nor will this project had.
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